This is a great article from a Property Manager In Nevada
A common frustration among property managers all over the country is the difficulty posed when owner/clients start communicating directly with their tenants. From the owner’s perspective, it’s difficult for them to understand why this would be a problem. After all, it’s their rental property! The tenants are their tenants, right?
http://judycook.biz/2013/01/owner-why-cant-i-talk-to-my-own-tenant/